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Archive for February, 2010

People are the key to strong business relationships

Thursday, February 18th, 2010

Thanks to Craig Jenner, Account Executive for writing an article for our blog.

“All things being equal, people will do and refer business to those people that they know, like and trust.” Bob Burg

Many of you may be thinking that the above statement is fairly obvious. If some of you have already committed this mantra to memory and are using it effectively then you are well on your way to a successful career. 

To those who may be unfamiliar with this statement and what it really means then please allow me to explain, for this statement applied to your business dealings has the potential to transform your career and business prosperity.

Have you ever heard the saying “It’s nothing personal, it’s just business” When I hear people say that I wonder to myself whether they have missed the point. Successful business relationships develop from successful personal relationships between people. Nobody particularly likes dealing directly with computers as they have no personality and they don’t like to meet for a coffee, or have a round of golf. Friends in business do like to do that and their business relationships benefit greatly from it.

Below are some of the things that I find helpful in developing beneficial win-win relationships:

  • Commit to memory a person’s name when you first meet them. Even though people may never admit it, the sweetest sound to a person’s ears is their own name. It stands you out from the majority of people in business.
  • Take a genuine interest in people and their business. Ask lots of sincere questions about them and what prospects they are looking for. Then listen to their answers so you will know when an opportunity may benefit them.
  • Read newspapers, journals, magazines, watch TV, attend networking events. If you see an article or some news that may benefit one of your business friends then cut it out and send it to them.

In summary if you stay in the forefront of peoples minds as a person that they know, like and trust, and show a genuine interest in helping them become a success then you will be on your way to a successful and rewarding career.

Tags: Australian Small Business Awards 2009, Building Client Relationships, Business Success, Capitalise, Corporate Identity, Craig Jenner, Creative Director, Cultivate, customer relationship management, customers, customise, Graphic Design, Innovate, market position, marketing, Matt Preston small business, networking, Nick Williams, Quality Website and Print Design Perth, Search Engine Optimisation, SEO, Small Business, Software Developer Perth, Software Development Perth, Stimulate, The Brew, The Loft Group, The Loft Group. Business Relationships, Water Cooler Conversations, Website Developer, West Australian Young Entrepreneur 2009, work smarter
Posted in Water Cooler Conversations | 1 Comment »

Things you should never say to a designer….and why!

Wednesday, February 17th, 2010

The Loft Group is extremely fortunate to have such wonderul friends who are prepared to provide articles for our blog. Thanks Bambi Gordon, Small Business Mentor & Legend. Find out why at www.thewoo.com.au

Over the years I have spent a bit of time briefing designers – either for my own work or on behalf of my clients. 

I first started working with graphic designers in 1980 (Yes…I am that old) at the Herald & Weekly Times. I was in the Display Advertising department and one of my tasks was to put together house ads to run as fillers when we had unsold space that didn’t match the shape of any of our paying advertisers and no time to re-do the page layout (which – picture this – were done on big sheets of paper and an HB pencil…told you I was old). 

Usually it was around 4 in the afternoon with the ‘paper “going to bed” at 8pm (the time when all the final art for every page was locked off and went off for plates to be prepared for printing) when we suddenly had space to fill, so you couldn’t afford to dilly dally around in preparing your brief or your copy.  And you certainly didn’t have time to get a committee together to discuss whether the ad was OK to go. 

You needed to provide the designer with a simple, crisp and clear brief, and make sure that you had at hand all relevant logos, images, and the final copy. And with only an hour or so make it happen you had to accept that you would likely only get a chance to do one set of ‘authors corrections’.

It was all good training as it turns out. 

So, from years of working with creative types within newspapers, at ad agencies, and in TV, I offer the following suggestions for things you should try not to say to your designer.

*             “I don’t need you to design anything. Can you just put my company name into a nice font and do one up and down the page, and one across the page….with this slogan underneath…in a couple of different colours”

That is design.  That takes creativity and for your designer, who is an expert, to be able to find exactly the right placement, shapes, typefaces so that it looks right. And sometimes the simplest designs have taken the most creativity, effort and flair.

*             “Can you make the logo bigger?”

Big fonts or logos don’t necessarily make something stand out. In fact there is a good chance that by eating up the white space around them that the big logo will just add clutter to the page.

*             “Can you underline these words because they are important?”

More clutter.  Plus underlining can look like a link? Ditto putting text into upper case.

*             “Can I just see it with the background in pink/yellow/grey/different pic/new headline”

Adjusting copy and trying a couple of different colours or looks is OK – The initial design that you receive will help you to really nail what it is that you are after. But once you start tweaking the thing three, four or more times, you may want to address the original brief and see if you were clear in stating your objectives and requirements.

*             “…and can you also include our URL, phone number, twitter ID, facebook page, price, opening hours, street address, car parking details….”

Your design can’t be all things to all people.  Especially if it is an ad.  And even if you are designing a web-site or a brochure there will be a time and place for various pieces of information – It doesn’t have to all be on every page.  Decide upon exactly what you want the design to achieve, and keep focussed.

*             “I’ll get back to you after I just ask my wife/husband/dog what they think”

Are they your customer?  Far more important than your own views or those of your friends and family are the views of your customers.  If the design conveys something important to them, it works. It is not about whether you personally like it.

*             “I did some drawings in MS Paint/with my kids crayons….can you just copy these?”

If you are not a designer you are only limiting the creativity of the expert you have hired to send them off in one direction. 

The team at Loft Group have a fantastic Briefing Template that will make sure that you will be strategically focused upon what objectives your designs need to achieve, which will save you time, money, and ensure that they provide you with exactly what you want.

Use them – and try not to do any of the above!

Bambi

Tags: Australian Small Business Awards 2009, Bambi Gordon, branding customer service PR marketing purpose, Building Client Relationships, Business Success, Capitalise, Corporate Identity, Creative Director, Cultivate, customer relationship management, customers, Customers competitions, customise, data-base, Gavin Russell, Graphic Design, Innovate, innovation, market position, marketing, Matt Preston small business, Nick Williams, PHP Developer, positioning, promotions the marketing department strategy authenticity benefits vs features graphic design, Quality Website and Print Design Perth, Search Engine Optimisation, SEO, Small Business, Software Developer Perth, Software Development Perth, The Loft Group, Thye Woo, typography, web sites, Website Developer, West Australian Young Entrepreneur 2009, work smarter
Posted in Water Cooler Conversations | 1 Comment »

Case Study – Scottech Oilfield Services

Wednesday, February 17th, 2010

Project Brief

Develop a customised application to run in an online and offline environment. Application to assist with:

  • Project Management
  • Data Management
  • Project Reports
  • Communication between Scottech employees
  • Communication between Scottech and project stakeholders

Project Outcome

The Loft Group conducted thorough business and systems analysis, identifying criteria to enhance the performance of Scottech’s internal business processes.

Improvements of existing procedures were implemented ensuring better efficiency of project management, data management and accountability of operational personnel.

Gavin Russell was responsible for systems analysis and offshore project consultation and management. He was required to complete the OPITO offshore training course in order to be granted entry to Scottech serviced oil rigs and project facilities.

The Scottech Oilfield Services ODM Software provides clear communication to all operational personnel, division managers and project stakeholders.

Overview of the ODM System and operational capabilities:

  • Provide an overview of all current projects including:
    • Personnel Responsibilities (Supervisor/Operator)
    • Project Status
    • Inventory & Stock Levels
    • Plant and Equipment Register
    • Maintenance logs
    • Equipment Certification
    • Daily and Completion Reports (Communication to relevant personnel/company)
    • Operational Checklists & Standards.
  • Track operational activities / status. Correlate data with multiple locations / depot overview.
  • Log personnel activities / status.
  • Ensure efficient communication with relevant personnel / stakeholders, eg. Daily activity / onsite stock / backloads / completion report.
  • Scalable solutions for project management relevant to offshore specific requirements and multiple locations (global).
  • Protect and secure intellectual property and centralise all project information and data.
  • Eliminate inconsistent reporting standards and compile documentation to company standards.
  • Provide feedback to ensure system delivers positive outcomes.

Overview of Reporting Module:

  • Generate daily reports and completion reports including graphic representation of relevant and pertinent information.
  • Track the stock used for output in Filtration Field Reports / Accounts.
  • Track the NTU, pressure and bbls for output into Filtration Field Reports.
  • Track filtration operations and review outcomes.

Overview of Project Management Module:

  • Projects controlled by an Administrator using a secure password protected control panel.
  • Local and internet database access through secure server to contain project data / correlate data / overview of operational status.
  • Hierarchy for Management / Operations / Personnel Access.

Overview of Extranet:

  • Knowledge Management portal. Providing access to company documentation, speeding up project planning and project organisation.
  • Provide ability to exchange knowledge and experience across the organisation.
  • Provide access to relevant checklists:
    • Safety
    • Plant and Equipment
    • Preventive maintenance
    • Operational standards

scottech-screenshot

Tags: Apache, Australian Small Business Awards 2009, Building Client Relationships, Capitalise, Corporate Identity, Creative Director, Cultivate, customer relationship management, customise, Graphic Design, Innovate, Nick Williams, oil and gas industry, Quality Website and Print Design Perth, resource sector, Roc Oil, Scottech Oilfield Services, Search Engine Optimisation, SEO, Small Business, Software Developer Perth, software development, Software Development Perth, Stimulate, The Loft Group, web applications, web sites, Website Developer, West Australian Young Entrepreneur 2009, Woodside
Posted in Case Studies | No Comments »

The Woo….Get Your Pulse Racing!

Wednesday, February 17th, 2010

The Loft Group combines with The Woo as National Gold Sponsor 2010. Nick and Gavin have always wanted to establish a national organisation and this relationship with The Woo provides our business with creative opportunties throughout 2010. When you ”Do The Woo” you learn how to market your business in a way that attracts, thrills and keeps customers.

Get you pulse racing….You can have a fabulous business, full of innovative ideas, strong financials, solid management, and quality systems, but unless you know how to tell people about it you are going to struggle to stay afloat.

And yet marketing is often considered to be a mystical, expensive and unachievable process by small business owners – despite their recognising its importance to their business.

We know that any information about how to market a business is eagerly consumed by small business owners: Over the past 14 years of presenting business to business events comprising around 1500 business development seminars, the most popular sessions are those that address marketing topics. 

So we have decided to pack a day full of best practice marketing know-how, presented by small business marketing professionals, for small business owners in Melbourne, Sydney and beyond.  Together with our sponsors The Loft Group and our Presenters, we will provide relevant and easily digestible information, demystifying the marketing process, helping our delegates set realistic objectives and ensuring that they protect their pressure resources.

Small business often struggles with marketing.  One reason is that many people believe that advertising is marketing; a one dimensional tactic that can often fail to deliver due to inadequate reach, frequency and poorly executed messages. Another is that the stakes are higher when a small business has a limited marketing budget and cannot afford to test, trial or research the market or their campaigns. But in our opinion the number one reason for small business struggling with marketing is their failure to create a marketing strategy.

The Woo Small Business Marketing Day will kick off with an overview of marketing strategy.  Throughout the morning each aspect of the strategy – from getting to know the customer, targeting the right market segment, creating and positioning your brand – through to an afternoon of how to implement marketing tactics: traditional media & advertising, social media, web, promotions and publicity.  The day will include a case study presented by a small business owner outlining how they went about launching the business and how they choose and manage ongoing marketing activities.

The first The Woo Small Business Marketing Day is being presented on March 30 in Melbourne.

Online registration – Only $110 inc gst, including tea/coffee/lunch – is available at www.thewoo.com.au

Further enquiries to 1300 55 32 35 or to your team at The Loft Group.

TheWoo_CMYK

Tags: Australian Small Business Awards 2009, Bambi Gordon, Branding, Building Client Relationships, Business Success, Capitalise, conferences, Corporate Identity, Creative Director, Cultivate, customer relationship management, customer service purpose, customers, customise, data-base, Gavin Russell, Graphic Design, Innovate, innovation PR strategy marketing benefits vs features competitions, live events web 2 connecting business communication, marketing, Nick Williams, positioning, promotions the marketing department Customers authenticity graphic design, Quality Website and Print Design Perth, Search Engine Optimisation, SEO, Small Business, Software Developer Perth, Software Development Perth, Stimulate, The Brew, The Loft Group, typography, web sites, Website Developer, West Australian Young Entrepreneur 2009, work smarter
Posted in Company Announcements | No Comments »

Welcome Clare Rowlands, Senior Graphic Designer

Wednesday, February 17th, 2010

The Loft Group continues to recruit creative talent with the recent appointment of Clare Rowlands, Senior Graphic Designer. Clare recently returned home to Perth after a two and a half year working holiday in the chilly London climate. The Loft Group is extremely fortunate to secure a designer of Clare’s calibre, experience and knowledge. She brings to our studio a love of all things creative, generating conceptual design pieces that effectively communicate across multiple mediums, corporate identity and branding that is unique while delivered to a professional standard.

Clare has a Bachelor of Arts Degree from Curtin University, majoring in Graphic Design with a minor in Illustration and Advertising.

CLARE image

Tags: Building Client Relationships, Capitalise, Clare Rowlands, Corporate Identity, Creative Director, Cultivate, customer relationship management, Graphic Design, Innovate, Nick Williams, Quality Website and Print Design Perth, Search Engine Optimisation, Senior Graphic Designer, SEO, Stimulate, The Loft Group
Posted in People | 1 Comment »

  • You are currently browsing the theloftgroup.com.au blog archives for February, 2010.

  • Posts

    • Loft On The Move…
    • Welcome Natasha Brown, Customer Service & Administration Co-Ordinator
    • Demystifying The Web
    • Why You Need Some “Outside Eyes” & Three Ways to Get Them
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    • So What Is Branding?
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    • Welcome Youth Tree… A Friend of the Loft
    • Stuff that ad agency types say to clients all the time!
    • Interactivity: An Important Website Ingredient
    • Buy me. Love me. Remember me!
    • People are the key to strong business relationships
    • Things you should never say to a designer….and why!
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